Adventure Park Terms & Conditions

Adventure Park Cancellation Policy

You can cancel your Adventure (Zip, ATA, Segway, or Discover Package) by calling the Adventure Park reservation line at

The policy reads:

  • Cancellation 48 hours or more prior to Adventure: Full refund or reschedule
  • Cancellation 47 hours or less prior to Adventure: Full value on a non-expiring gift card or reschedule
  • No call for cancellation or no show: Loss of payment

Please Note: Your reservation is not considered cancelled until you have verification from a Gunstock Mountain Adventure Park Associate.

Sometimes, unfortunately, we might need to close the Adventure Park for reasons beyond our control and if you have already started the tour we will do our best to find alternative dates or times for you and your party to visit again. You will be issued a “Rain Check” to use prior to the end of the current season.  Rain checks are transferable but are only valid for the adventure for which they are issued.  Therefore, all participants must meet the age, height, and weight requirements of that adventure.

Be sure you are meeting the correct requirements for the adventure you have chosen.

Zip Tour: Age - 10+ (10-15 must be accompanied by adult), Height - 4'0" (flat footed) to 6'8", Weight – 50 to 260 lbs

Aerial Treetop Adventures:  Explorer Course - Reach 4'7" (flat footed) with fingertips, Adult Course - Reach 5' 11" (flat footed) with fingertips, Weight - less than 250lbs

Aerial Treetop Adventures: Children 15 and under are required to have an adult supervise from the ground or trees

Segway: Age 14+, Weight 100 to 250lbs

Discover Package: Climbing Walls, Spider Climb, Bungee Jumper: Weight 40 - 250lbs    Big Air Bag Launch Ramp: Weight 70-260lbs Recommended Height 4 feet, Stunt Jump, Age 6 and  Weight under 250lbs

WAIVERS: Anyone under the age of 18 must have a signed waiver by a supervising adult on site or have a pre-signed and notarized waiver upon arrival. Ages 16 and 17 can participate without an adult on site however must have the waiver notarized and signed ahead of time.

Arrival

•    Please arrive about 30 minutes before your reservation. Arriving on time allows for a relaxed start to your adventure.  Factor in extra time for driving to Gunstock Mountain Resort, parking, getting to the Admissions Center, filling out forms and using the restroom. If you miss your session there are no refunds.

Dressing Appropriately

•    Please wear closed toe shoes for the Zip, Segway, and ATA Tours, as well as Climbing Walls, Big Air Bag Launch, Slackline, summer tubing and Bike Rentals. - Closed toe and heel shoes or boots are RECOMMENDED. Open- toe shoes are NOT allowed.  Sturdy, closed-toe sport sandals with back straps are adequate.  The Gunstock Mountain Adventure Park Attraction Staff reserve the right to determine whether the apparel and/ or footwear are adequate for the chosen adventure.  Croc brand or similar footwear are not considered to be adequate.  
•    Be prepared for sun exposure and other weather elements.

Inclement Weather Policy

Gunstock’s Zip Tour, Aerial Treetop, or Segway Adventures and Discover Package may not operate due to inclement weather be it rain, snow, excessive wind or lightning.
•    If the weather forces us to cancel operations for the day (prior to opening) we will reschedule your adventure. In this event we will do our best to notify our guests but it may not be possible to contact everyone prior to their departure for the resort. If the weather is marginal, please check the web site for updates or call for a status update at
•    If a storm develops during your tour and we are forced to close down for the remainder of the day, you will be issued a “Rain Check” to use prior to the end of the current season.  Rain checks are transferable but are only valid for the adventure for which it is issued, therefore, all participants must meet the age, height, and weight requirements of that adventure.

ZIP Incomplete Tour Policy

•    If you decide that the tour is not for you on the Demo or the Training Zip, you will be issued a refund of your tour purchase onto a non-expiring gift card less a $15 back out fee.
•    If you decide not to continue after you load the Panorama Summit Chairlift, our staff will get you down safely by an alternative method but there will be no refund.

Panorama Lift

If the Panorama Summit Chairlift experiences a mechanical issue, our on-site Lift Mechanics respond immediately.  Typically, the mechanics can provide an estimated repair time which the Adventure Park Staff will share with guests.
•    Should a lift interruption occur, tours will be rescheduled for a later time of day.  Rain checks will be issued for guests who are unable to participate at a later time that day.  
•    Lightning and/ or Electrical storms in the area will force the Panorama to stop loading resulting in lift interruption. Depending upon the duration of the lift interruption, your tour will either be rescheduled for a later time on the same day, or a ‘rain check’ will be issued.
Please note:  Although we make every effort to watch the weather and prepare for potential issues, severe storms can develop without warning and can interrupt operations abruptly.

Aerial Treetop Adventures (ATA) Incomplete Tour Policy

•    The ATA is split into 5 courses, at the end of each section you can take a short rest period, or walk back to the Admissions Center if you decide to call it a day.  Please note that if you decide to end your adventure early, there will be no refunds.  Be aware that this type of activity is highly addictive…you will want to come back to conquer the trees!
•    If you decide the tour is not for you before entering the Green Course, the first course after training, you will be issued a refund of your tour purchase onto a non-expiring gift card less a $15 back out fee.