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Winter Operating Plan

Gunstock Winter Operating Plan for a Safe Ski Season

This plan was last updated on November 24.
Since the abrupt ending of our winter season last March the world has been turned upside down by the COVID-19 pandemic. Our daily lives have changed in ways we never could have expected. These last few months have given us better insight into how this virus spreads and how it can be managed. As we look ahead to the 2020-21 winter season, you can expect to see many changes throughout the operation that will protect you from the risks of the COVID-19 virus during your visit to Gunstock. The one thing we hope won’t change is the excitement and pure joy people feel when they are here.   

This week we announced exciting improvements to the ski/ride experience including an expanded Tubing Park, improved Rental facilities, touchless payments, a new reservation and online ordering system for food services, and other facility improvements. What you will also see are the snowmaking guns and groomers laying down some fresh corduroy for your shredding pleasure. With expanded operating hours on weekends and Christmas we hope you get even more time on the slopes with us this season.

Now more than ever we all need a place to recreate outdoors safely and responsibly. Gunstock has taken a proactive and comprehensive approach to protecting our guests and employees during this pandemic. When we open our mountain on December 11* guests will experience a myriad of changes put in place to enhance our safety protocols, which we have outlined for you below:

Lift Tickets

All tickets must be purchased in advance and online to allow us to manage daily capacity and minimize in-person transactions. Your RFID card is direct to lift access. At times, we may be required to limit ticket sales due to state requirements but our hope is that you are able to ski/ride whenever you’d like - we have a lot of options to choose from. All ticket sales are final. You may adjust your ticket date up to 48 hours before your original arrival date. No date adjustments will be allowed less than 48 hours in advance. We’ve expanded weekend hours (opening at 8 a.m.) and will now be open Christmas Day. We also offer the best night skiing in New England so we encourage you to try a new routine to avoid the crowds. 

Season Passholders

Our season passholders always hold a special place in our hearts and they will continue to enjoy unlimited access to the mountain during operating hours.

Parking & Shuttles

Gunstock is delighted to offer direct-to-lift ticketing so you can go straight from your car to the lifts! Please be mindful of the physical distancing requirements when loading and unloading your car and wear a face covering. When you arrive at the resort, tune into Gunstock Radio for important arrival information and special updates for your visit. Shuttle service will operate with capacity limits to allow for physical distancing inside the shuttles. Family members and parties arriving together will be allowed to sit together or in an adjacent seat.  

Lodges

Without a doubt, the biggest impact of COVID will be felt inside the lodge areas. Each public space has established capacity limits to allow for physical distancing, traffic control, and minimal exposure to staff and other guests. Family members and related parties are allowed closer than 6 feet to each other. We have also modified indoor traffic patterns to manage guest flow.  

These restrictions have required an entirely new approach to creating a comfortable and welcoming lodge experience. As a result, we will be introducing a new Lodge Reservation system that will allow us to manage indoor capacity and help you to better plan for your visit. Reservations will be required to enter the Stockade Lodge and the Main Lodge, including Cobble Mountain Food Court, the Powder Keg Pub, and the Pistol Pub.

Storage

Storage for personal items will not be available in any of the lodges this season. Basket Check, Ski Check and paid lockers will also be closed to the public so you will need to plan ahead before your arrival. We recommend that guests boot up in their vehicles and think of it as “basecamp” and leave all personal items there. Brown bags, coolers, and other food storage containers are not allowed in the lodges, so if guests bring their lunch we encourage them to enjoy it in their vehicle or at one of our outdoor dining areas. A limited number of seasonal lockers are available, simply email services@gunstock.com for availability and rental information.

Restaurants and Food Service

As mentioned, reservations will be required this season for indoor dining in the Stockade Lodge and Main Lodge. Physical distancing and face coverings will be required at all times, except when eating and drinking. We will also be expanding our outdoor dining food options with take-out windows and food trucks. More information about our new reservation system is coming soon so check back for updates!

Restrooms

Indoor restrooms will be open to the public, subject to capacity limits. We have also expanded restroom services with additional portable toilets available throughout the parking lots and base area.

Lifts

Lift lines will be managed to allow for physical distancing in the loading zones. Face coverings worn over the nose and mouth will be required in all lift lines and while loading, riding, and unloading the lift. To maintain physical distance on chairlifts we will only seat arriving family members and parties who have traveled together within 6’ of each other on a chair.

Lessons & Rentals

Advanced online reservations will be required for all ski and snowboard lessons and equipment rentals this winter. Gunstock is proud to offer adult, children, private, group and seasonal lesson programs this winter. Physical distancing and face coverings will be required at all times during the lesson. We’ve expanded our Rental Shop to allow for capacity restraints and all equipment will be thoroughly disinfected between each rental.  

Tubing and Mountain Coaster

The Tubing Park and Mountain Coaster will open this winter. Face coverings are required and you must be physically distant while participating in these activities. All tickets must be purchased in advance, online, prior to arrival. We may need to reduce the number of tickets available to allow for physical distancing.  

Protect Yourself and Others at All Times

Face coverings must be worn at all times over the nose and mouth when not eating, drinking, or actively skiing or riding. This includes lift lines, parking lots, restrooms and any other area where 6’ physical distancing cannot be maintained. Maintain at least 6’ distance between yourself and others who are not in your party. Wash your hands frequently and vigorously. Gunstock will make hand sanitizer available to all guests in the lodge areas and restaurants. If you are sick or experiencing any new or unexplained symptoms of COVID-19, please contact your health care provider before you leave home.

We follow New Hampshire’s Universal Guidelines for safe operation this ski season and hope you find this information to be helpful and encouraging. The COVID landscape is constantly changing so we will continuously monitor our local area for developments and evaluate these operating plans as needed.

We look forward to sharing a healthy and fun 2020-21 ski season with you!

Tom Day
President and General Manager

* NOTE: We have updated this Winter Operating Plan to change the original opening from December 4 to December 11. 

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