Zipline Tour FAQs
Frequently Asked Questions
Where are you located?
- The Zipline Tour at Gunstock Mountain Resort is located in the beautiful Lakes Region of Central New Hampshire. Just up the hill from Lake Winnipesaukee in Gilford, New Hampshire.
- Visit our Directions Page HERE
What are Ziplines?
- Gunstock’s Zipline Tour is a series of 5 zip lines. The first 2 zips are designed for training and adventure, and are located in the Base Area near our Welcome Center. Next you’ll travel to the summit of Gunstock Mountain on the Panorama Summit Chairlift and descend back to the Base Area on a series of 3 zip lines. There are 2 side-by-side lines on each zip, which means you get to travel (or race) alongside another member of your party.
How long are the ziplines?
- The tour consists of 5 zips:
|Zip Name||Length of Line||Vertical Drop||Height off Ground||Potential Speed|
|Demo Zip||45 Feet||4 Feet||6-8 Feet||6 mph|
|Training Zip||450 Feet||40 Feet||20-30 Feet||15 mph|
|Summit Zip||273 Feet||43 Feet||20 Feet||25 mph|
|Recoil Zip||3,981 Feet||688 Feet||100-140 Feet||65+ mph|
|Pistol Zip||3,804 Feet||584 Feet||45-50 Feet||60+ mph|
Do I need to make a reservation?
- Yes, reservations are required to reserve your adventure in advance. There are a limited number of Zipline Tours and they can sell out on any given day.
- You can make a reservation online or by phone at 603-737-4388.
- Our reservation line voicemail is always available, and calls will be returned promptly during operational hours, however, leaving a message does not ensure a reservation.
- You will need to pay the full amount at the time of your reservation.
What time should I arrive?
- You must arrive at least 30 minutes prior to your scheudled tour. Arriving on time allows for a relaxed start to your adventure.
- If you arrive late and miss your tour, or cancel day-of, there are no refunds.
- We will attempt to put you into a later time slot if available, but there is no guarantee.
- Arriving early allows for a relaxed start to your adventure. Factor in time for driving to Gunstock Mountain Resort, parking, getting to the Welcome Center, checking in and completing waivers, making use of our facilities, and visiting Ski & Sport to rent a GoPro or grab a souvenir.
What are Gunstock's COVID guidelines?
Ask yourself the following questions prior to arriving at Gunstock. If you answer yes, please come back another day when you feel better.
1. Have you been in close contact with a confirmed case of COVID-19 in the past 14 days?
2. Are you experiencing any respiratory symptoms including a runny nose, sore throat, cough or shortness of breath?
3. Have you had a fever or felt feverish in the last 72 hours?
4. Are you experiencing and new muscle aches or chills?
5. Have you had any new changes in your sense of taste or smell?
We are also asking guests to:
· Please keep a safe distance of at least 6 feet from other people.
· Wear a face covering, over nose and mouth, while inside all buildings and outside when you cannot socially distance.
Please reach out with any questions. We're in this together!
How do you clean the equipment?
- After each tour, and at the end of each day prior to putting equipment away for the evening, our guides sanitize all touch points (including Zipline trolleys, harnesses & helmets) using bleach wipes and disinfectant spray.
What should I wear?
- The Zipline Tour is an outdoor adventure with points above the tree line. You may experience cooler temperatures and stronger winds at the higher elevations.
- During the summer/warm weather seasons, you should prepare to be in the sun and on remote locations on the mountain.
- Wear comfortable clothing that allows free movement. Shorts should reach mid-thigh or longer to allow for a comfortable fit of the safety harness.
- You may want to dress in layers if you are zipping early or later in the day.
- Footwear Requirements: Closed-toe and closed-heel shoes or boots are REQUIRED for adventures. Open-toed shoes are NOT allowed. Sturdy, closed-toe sport sandals with adjustable back straps are adequate. Crocs or similar footwear are not considered to be adequate. The Gunstock Mountain Resort Adventure Park Staff reserve the right to determine whether the apparel and/or footwear are adequate for the chosen adventure.
- Be sure to hydrate before your adventure.
- Take precautions for being in the sun, such as applying sunscreen.
What are the age, height, and weight restrictions?
- Be at least 10 years old.
- Be between 4' to 6'8" tall.
- Weigh between 50 and 260 lbs.
- Children ages 10 thru 15 years of age must be accompanied on the Zipline Tour by a participating adult.
What do I have to carry, and for how long?
- The Zipline trolley is the primary piece of equipment you will be carrying and/or suspended from throughout the duration of the tour.
- The trolley weighs approximately 18 lbs.
- When not in use suspending you from the Zipline cable, you will be carrying the trolley in a provided backpack.
- Depending on the level of business, the tour takes anywhere from 1 – 2 hours to complete and you will be carrying/wearing the backpack for the majority of the tour. This means you will carry it from the training area to the chairlift and then, with one arm through the strap of the backpack, rest it on your lap for the chairlift ride to the top. You will also carry it while you walk to each platform, which includes climbing tall spiral staircases, and waiting your turn to zip each line.
Do I have to be an athlete to do the Zipline Tour?
- NO, but you will need to be able to walk upwards of ½ - ¾ miles and you will have to be able to climb two spiral staircases (upwards of 50 ft tall).
Can my son or daughter under 18 years old go through the Zipline Tour alone?
- It's complicated:
- Ages 10 – 15: Must be accompanied on the tour by an adult. Zipline Tour riders must be willing and able to operate the equipment on their own as each zipper will ride all lines independently. Accompanying adult can and, in some cases, will be required to ride on the line next to the minor (but will be on a separate line).
- Ages 16 & 17: A parent/guardian must sign a waiver for the participating minor on site or online.
Is there any paperwork to fill out?
- Every participant must complete an Adventure Park Release of Liability. Particpants under the age of 18 must have the Adventure Park Release of Liability signed by a parent/guardian when reserving online.
Can I bring my camera or video recorder?
- Yes, you may bring your camera or video recorder. However, you may not use the equipment any time you are suspended on a zip line. The camera must be stowed and secured safely and not interfere with the use of your trolley or harness.
- Gunstock Ski & Sport shop offers GoPro video cameras with helmet mounts for rent or purchase.
Are there any storage or changing facilities?
- All personal belongings should be stored in your vehicle as there is no storage available in the lodge.
- Restrooms are available with a changing room for your convenience and privacy.
- We cannot be responsible for personal items left unattended.
Is there a guide with you on the tour?
- You will receive a safety briefing and training from our tour guides as you begin your adventure.
- Depending upon the business levels, your group (up to 10) will either be escorted by two guides through the tour OR you will meet your guides at each platform. Whichever scenario, you will be guided through the entire tour and will always have the opportunity to ask questions and/or seek advice on completing this thrilling adventure.
- Please note: The guides reserve the right to remove guests from any of the courses if safety equipment and/or procedures are not followed.
How long does the tour take?
- The tour can take from 1-2 hours to complete depending on the level of business.
How high off the ground will we be?
- While on the tour you will experience the following heights and elements of the tour:
- Ziplines as high as 100 to 140 feet above the ground.
- You will be climbing two spiral metal staircases as high as 50 feet above the ground.
- You will be preparing to zip while standing on platforms as high as 50 feet above the ground.
- You will be zipping above the trees as well as within the trees.
What if I can't bring myself to do the tour?
- There are no refunds if you decide not to complete the Zipline Tour.
- If you decide that the tour is not for you on the Demo or the Training Zip, you may switch to another Tour if there is availability and you meet the requirements for that Tour. If you choose a tour of lesser value, there are no partial or full refunds.
- If you decide not to continue after you load the Panorama Summit Chairlift, our staff will get you down safely by an alternative method, but there will be no refund.
Is it safe?
- Safety is paramount at Gunstock’s Zipline Tour. The equipment is state of the art and the guide staff will provide training on the use of the equipment to keep the ride safe and FUN! We will guide you through the safety protocol, teach you how to use the safety equipment, and make you feel comfortable that you will be safe throughout the adventure. That said, Gunstock’s Zipline Tour contains elements and activities that can be considered physically testing and/or strenuous including but not limited to:
- Wearing a harness and carrying up to 18 lbs of safety equipment
- Walking up to 500 yards across turf, dirt, mud, or uneven ground.
- Loading, riding, and off-loading an aerial chairlift.
- Climbing significant staircases and walking on elevated walkways.
- Using core and upper body strength to pull down on a handle for up to 2 minutes
Can I watch if I am not participating?
- As a non-participating group member you will have a chance to watch your group complete the Demo and Training Ziplines at the base of the mountain. You will also be able to watch the group members complete the last Pistol zip line which will cross over the parking lot and pond. You are welcome to wait in the shaded area located near the last platform where you can see everyone zip in.
What happens in bad weather?
- Gunstock’s Zipline Tour will not operate in weather conditions indicating that lightning may be in close proximity or in sustained winds in excess of 30 mph. Our staff will contact you if we have advanced notice of inclement weather and need to reschedule.
- If the weather is marginal, please call us for a status update.
- Do not assume we have cancelled the tour if you have bad weather where you are, we may have sunny skies!
- We do zip in the rain.
What is your cancellation policy?
- You can cancel your Adventure by calling the Welcome Center reservation line at 603-737-4388. The policy reads:
- Cancellation 48 hours or more prior to scheduled Adventure: Full refund or reschedule adventure.
- Cancellation less than 48 hours prior to scheduled Adventure: No refunds or rescheduling allowed.
Sometimes, unfortunately, we might need to close the Adventure Park for reasons beyond our control and if you have already started the tour we will do our best to find alternative dates or times for you and your party to visit again. You will be issued a “Rain Check” to use prior to the end of the current season. Rain checks are transferable but are only valid for the adventure for which it is issued, therefore, all participants must meet the age, height, and weight requirements of that adventure.
Can I do the course if I'm pregnant or have a pre-existing medical condition?
- The staff at Gunstock Mountain Resort Adventure Park is not medically qualified and is not in a position to assess the capacity of participants with pre-existing medical conditions to ride the zip lines. It remains your responsibility to undertake such an assessment prior to taking the tour. We advise you to visit the resort prior to making your reservation. You may also wish to contact your doctor for advice.
- We recommend that pregnant women do not take part in the Zipline Tour (as it is a series of robust zip lines and there are therefore associated risks). However, we do not want to be discriminatory and ultimately the choice is yours. We are not medical experts and therefore suggest that you seek advice from your doctor on the matter. If you decide to proceed, you do so with the full knowledge that the Zipline Tour may incur risks to an unborn child.
Can I bring my dog?
- Dogs are welcome at Gunstock Mountain Resort but must be supervised and remain on a leash at all times. You must clean up after your dog while on resort property.
- Please do not leave any animal in your vehicle unattended. We care about all animals and will take necessary measures if a dog is spotted unattended in a vehicle, including contacting authorities.
- Your dog cannot accompany you on the zipline and dogs are not permitted on the lifts. During Winter Snow Sports season, dogs are not allowed on any snow surface.